Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our official delivery partner is Call Courier and TCS Courier. Delivery in Lahore in 2 days. Other regions 2-4 days.
We provide 7 days warranty to our customer. Warranty can be claimed if you receive a broken piece or something is not what is described. All items are checked before dispatched so no issue will arise at first place.
If your order hasn’t been shipped yet, contact us immediately via WhatsApp or email with your updated address. We’ll confirm the change once it’s processed
Once your order is dispatched, you’ll receive a tracking link via SMS or email. You can monitor your parcel in real time.
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Yes, we try to ship all items in a single package. If an item is delayed or shipped from a different warehouse, we’ll notify you in advance
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days of delivery for damaged, defective, or incorrectly described items. Items must be unused and in original packaging.
We’re sorry! Please contact us with a photo of the item received. We’ll arrange a replacement or refund right away.
If your item was damaged in transit, send us a photo within 24 hours of receiving it. We’ll resolve it with a replacement or refund.
Once your return is approved, we’ll share the return address and instructions via WhatsApp or email.
You can reach us via WhatsApp, Instagram DM, or email. Our support team is available Monday to Saturday, 10 AM – 6 PM.
Contact us immediately. If your order hasn’t shipped yet, we’ll update the address. If it’s already dispatched, we’ll help coordinate with the courier.
Yes, but only if the order hasn’t been shipped. Contact us ASAP to request changes or cancellation.
Yes! If an item is out of stock, you can request a pre-order. We’ll notify you once it’s available again.
Customer Support Hours
🕒 Available Monday to Saturday
⏰ 10:00 AM – 6:00 PM (Pakistan Standard Time)